Punonj\u00ebs t\u00eb k\u00ebtij sektori, p\u00ebrfaq\u00ebsues t\u00eb institucioneve dhe shoq\u00ebris\u00eb civile, evidentuan nd\u00ebr t\u00eb tjera munges\u00ebn e kushteve t\u00eb p\u00ebrshtatshme n\u00eb pun\u00eb, nj\u00eb nj\u00eb tryez\u00eb diskutimi t\u00eb mbajtur gjat\u00eb s\u00eb mart\u00ebs.<\/span><\/p>\n Nj\u00eb nd\u00ebr problemet par\u00ebsore t\u00eb paraqitura n\u00eb studim \u00ebsht\u00eb mungesa e organizimit t\u00eb punonj\u00ebsve p\u00ebr realizimin e l\u00ebvizjeve sindikale me q\u00ebllim mbrojtjen e t\u00eb drejtave t\u00eb tyre.<\/span><\/p>\n \u201c247 kompani call center operator\u00eb ushtronin aktivitetin e tyre gjat\u00eb vitit t\u00eb kaluar. Nj\u00eb pjes\u00eb e madhe e t\u00eb pun\u00ebsuarve jan\u00eb m\u00eb arsim t\u00eb lart\u00eb, rreth 42.6%. Nga anketat e realizuara me 1000 punonj\u00ebs, kemi dal\u00eb n\u00eb p\u00ebrfundimin se 46.7% e tyre punojn\u00eb me koh\u00eb t\u00eb pjesshme, nd\u00ebr t\u00eb cil\u00ebt 63% e t\u00eb pun\u00ebsuarve jan\u00eb femra. Nj\u00eb problem q\u00eb kemi v\u00ebrejtur \u00ebsht\u00eb se pun\u00ebmarr\u00ebsit nuk jan\u00eb t\u00eb an\u00ebtar\u00ebsuar n\u00eb sindikata, si dhe nuk kan\u00eb informacionin e nevojsh\u00ebm se si mund t\u00eb organizohen n\u00eb t\u00eb tilla. Jemi shum\u00eb t\u00eb interesuar q\u00eb t\u00eb ket\u00eb l\u00ebvizje sindikale n\u00eb k\u00ebt\u00eb sektor. Ne do t\u00eb vazhdojm\u00eb t\u00eb informojm\u00eb punonj\u00ebsit e k\u00ebtij sektori, pasi sa m\u00eb t\u00eb informuar t\u00eb jen\u00eb, aq m\u00eb shum\u00eb mund\u00ebsi ka q\u00eb l\u00ebvizjet sindikale t\u00eb ndodhin. Nj\u00eb tjet\u00ebr problem \u00ebsht\u00eb se 22.3% e pun\u00ebmarr\u00ebsve n\u00eb k\u00ebt\u00eb sektor nuk u paguhen or\u00ebt shtes\u00eb n\u00eb turnin e dyt\u00eb\u201d, prezantoi Alma Kordoni, menaxhere programi pran\u00eb shoqat\u00ebs \u201cTogether For Life\u201d.<\/span><\/p>\n \u201cPagat n\u00eb Call Center jan\u00eb goxha t\u00eb mira, jan\u00eb mbi mesataren e pagave n\u00eb Shqip\u00ebri. Lidhur me sigurin\u00eb dhe sh\u00ebndetin n\u00eb pun\u00eb, 31.8% e t\u00eb intervistuarve kan\u00eb konfirmuar q\u00eb kan\u00eb probleme sh\u00ebndet\u00ebsore t\u00eb shkaktuara nga procesi i pun\u00ebs. Niveli arsimor i tyre ndikon edhe n\u00eb nivelin e informimit mbi adresimin e ankesave, ku rreth 20% e totalit t\u00eb ankesave n\u00eb Inspektoriatin Shtet\u00ebror t\u00eb Pun\u00ebs jan\u00eb paraqitur ankesa nga ky sektor\u201d, shtoi ajo.<\/span><\/p>\n P\u00ebrfaq\u00ebsuesja e Ministris\u00eb s\u00eb Shtetit p\u00ebr Mbrojtjen e Sip\u00ebrmarrjes, Alketa Knuti ofroi mb\u00ebshtetjen e saj q\u00eb gjetjet dhe propozimet e k\u00ebtij raporti t\u2019i p\u00ebrcillen qeveris\u00eb.<\/span><\/p>\n \u201cSa i p\u00ebrket deklarimit t\u00eb pag\u00ebs reale n\u00eb sektorin Call Center, shpeshher\u00eb ajo nuk deklarohet p\u00ebr shkak t\u00eb ujdive q\u00eb b\u00ebjn\u00eb pun\u00ebmarr\u00ebsi me pun\u00ebdh\u00ebn\u00ebsin, por kjo nuk duhet t\u00eb ndodh\u00eb m\u00eb, sepse punonj\u00ebsi n\u00eb k\u00ebt\u00eb rast mund t\u00eb humb\u00eb shum\u00eb nga t\u00eb drejtat q\u00eb i njeh ligji\u201d, shtoi ajo.<\/span><\/p>\n Nga ana tjet\u00ebr, p\u00ebrfaq\u00ebsuesi i Qendr\u00ebs p\u00ebr Marr\u00ebdh\u00ebnie Pune dhe Dialog Social, Arian Hoxha tha se gjetjet e k\u00ebtij studimi duhet t\u00eb sh\u00ebrbejn\u00eb si sinjalizues p\u00ebr t\u00eb rritur cil\u00ebsin\u00eb e kushteve t\u00eb pun\u00ebs.<\/span><\/p>\n \u201c\u00c7do lloj gjetjeje q\u00eb ka dal\u00eb nga ky studim nuk duhet t\u00eb merret si kritik\u00eb ndaj pun\u00ebdh\u00ebn\u00ebsve, por si sinjalizues q\u00eb duhet t\u00eb punojm\u00eb m\u00eb tep\u00ebr p\u00ebr rritjen e standardeve t\u00eb kushteve t\u00eb pun\u00ebs\u201d, tha ai.<\/span><\/p>\n Krahas k\u00ebtyre gjetjeve t\u00eb evidentuara, p\u00ebrfaq\u00ebsuesja e Inspektoriatit t\u00eb Pun\u00ebs dhe Sh\u00ebrbimeve Shoq\u00ebrore, Irida Qosja, e cila \u00ebsht\u00eb angazhuar gjat\u00eb procesit t\u00eb monitorimit sipas sked\u00ebs s\u00eb ISHPSHSH n\u00eb 4 qytete (Tiran\u00eb, Vlor\u00eb, Shkod\u00ebr dhe Durr\u00ebs) vler\u00ebsoi se k\u00ebshillat e siguris\u00eb s\u00eb sh\u00ebndetit n\u00eb pun\u00eb nuk jan\u00eb gjithmon\u00eb funksionale.<\/span><\/p>\n \u201cMarr\u00ebdh\u00ebniet e pun\u00ebs n\u00eb sektorin Call Center jan\u00eb shum\u00eb delikate. Pun\u00ebmarr\u00ebsit kan\u00eb nevoj\u00eb t\u00eb informohen p\u00ebr kushtet e pun\u00ebs. Ne e kemi ndjekur situat\u00ebn n\u00eb terren dhe na rezulton se fatmir\u00ebsisht numri i t\u00eb pun\u00ebsuarve n\u00eb m\u00ebnyr\u00eb informale \u00ebsht\u00eb shum\u00eb i vog\u00ebl. Megjithat\u00eb, bonuset q\u00eb jepen n\u00eb k\u00ebt\u00eb sektor kompromentojn\u00eb mas\u00ebn e pages\u00ebs, q\u00eb n\u00eb shum\u00eb raste lejon hap\u00ebsira p\u00ebr shmangien e deklarimit t\u00eb pag\u00ebs reale. Po ashtu, v\u00ebrejm\u00eb se k\u00ebshillat e siguris\u00eb dhe sh\u00ebndetit n\u00eb pun\u00eb nuk jan\u00eb funksionale, kjo si pasoj\u00eb edhe e munges\u00ebs s\u00eb l\u00ebvizjeve sindikale brenda kompanive\u201d, shtoi Qosja.<\/span><\/p>\n Pjes\u00eb e k\u00ebtij takimi ishte edhe nj\u00eb ish-punonj\u00ebse e sektorit Call Center, e cila vuri theksin tek elementet thelb\u00ebsore si\u00e7 \u00ebsht\u00eb mbulimi me ndihm\u00eb mjek\u00ebsore n\u00eb ambientet e pun\u00ebs. Ilma Lam\u00e7e u tha t\u00eb pranishm\u00ebve se nga eksperienca e saj n\u00eb Call center, ndihma mjek\u00ebsore \u00ebsht\u00eb inekzistente n\u00eb ambientet e pun\u00ebs.<\/span><\/p>\n \u201cKam punuar n\u00eb sektorin Call Center n\u00eb Vlor\u00eb dhe n\u00eb Tiran\u00eb dhe problemet jan\u00eb t\u00eb shumta. S\u00eb pari, n\u00eb ambientet e pun\u00ebs ku un\u00eb kam punuar nuk ka mjek, ndihma mjek\u00ebsore mungon. N\u00eb \u00e7do rast q\u00eb punonj\u00ebsit kishin probleme sh\u00ebndet\u00ebsore, ku ka pasur shum\u00eb t\u00eb tilla, thirrej menj\u00ebher\u00eb ambulanca, sepse ndihma e shpejt\u00eb n\u00eb ambientin e pun\u00ebs nuk ka ekzistuar. Tjet\u00ebr problem jan\u00eb edhe pushimet zyrtare. Nuk ka pushime p\u00ebr festa, n\u00eb shum\u00eb raste merreshin sipas ligjit italian. Edhe pushimet verore, ka pasur raste ku punonj\u00ebsit i kan\u00eb marr\u00eb n\u00eb muajin tetor. Jan\u00eb t\u00eb rrall\u00eb ata q\u00eb flasin hapur p\u00ebr k\u00ebto problematika, sidomos para kamerave, sepse kan\u00eb frik\u00ebn e largimit nga puna\u201d.<\/span><\/p>\n N\u00eb mb\u00ebshtetje t\u00eb k\u00ebtyre diskutimeve, drejtorja e shoqat\u00ebs \u201cTogether For life\u201d, Eglantina Bardhi shtoi nj\u00eb tjet\u00ebr aspekt t\u00eb monitorimit, sipas t\u00eb cilit, 90% e t\u00eb pun\u00ebsuarve mbajn\u00eb familjet e tyre me pag\u00ebn n\u00eb Call Center dhe nuk jan\u00eb student\u00ebt ata q\u00eb m\u00eb s\u00eb shumti jan\u00eb t\u00eb pun\u00ebsuar n\u00eb k\u00ebt\u00eb sektor.<\/span><\/p>\n \u201c\u00cbsht\u00eb krijuar imazhi se n\u00eb Call Center punojn\u00eb vet\u00ebm student\u00ebt. Nga studimi, na ka rezultuar se nj\u00eb pjes\u00eb e madhe e pun\u00ebdh\u00ebn\u00ebsve mbajn\u00eb familjet e tyre me pag\u00ebn q\u00eb p\u00ebrfitojn\u00eb nga ky sektor. Ajo q\u00eb ne shohim me interes \u00ebsht\u00eb q\u00eb n\u00eb nj\u00eb faz\u00eb t\u00eb dyt\u00eb t\u00eb nxisim akoma m\u00eb shum\u00eb l\u00ebvizjet sindikale\u201d, deklaroi Bardhi.<\/span><\/p>\n Krahas problematikave t\u00eb shumta n\u00eb vendin e pun\u00ebs q\u00eb u shfaq\u00ebn gjat\u00eb k\u00ebtij takimi, falimentimi dhe largimi i subjekteve Call Center nga Shqip\u00ebria p\u00ebr shkak t\u00eb ndryshimit t\u00eb legjislacionit n\u00eb Itali mbetet nj\u00eb rrezik i shtuar, ku po humbim shum\u00eb vende pune.<\/span><\/p>\n Sipas Arjodita Rrabosht\u00ebs, pun\u00ebdh\u00ebn\u00ebse n\u00eb k\u00ebt\u00eb sektor, 32% e subjekteve n\u00eb Shqip\u00ebri jan\u00eb mbyllur gjat\u00eb vitit 2017, duke b\u00ebr\u00eb q\u00eb nj\u00eb pjes\u00eb e madhe e punonj\u00ebsve t\u00eb ngelen pa pun\u00eb.<\/span><\/p>\n Projekti dhe anketimi i punonj\u00ebsve \u00ebsht\u00eb zbatuar nga shoqata \u201cTogether For Life\u201d n\u00eb partneritet me \u2018Olof Palme International Center\u201d dhe mb\u00ebshtetje financiare t\u00eb Sida-s dhe qeveris\u00eb suedeze.<\/span><\/p>\n Sektori Call Center n\u00eb Shqip\u00ebri cil\u00ebsohet si nj\u00eb nga m\u00eb problematik\u00ebt sa i p\u00ebrket kushteve t\u00eb pun\u00ebs dhe zbatueshm\u00ebris\u00eb se kontratave, prandaj q\u00ebllimi i k\u00ebtij projekti t\u00eb realizuar n\u00eb 4 qytete \u00ebsht\u00eb ngritja e marr\u00ebdh\u00ebnieve t\u00eb q\u00ebndrueshme midis pun\u00ebmarr\u00ebsve dhe pun\u00ebdh\u00ebn\u00ebsve, si dhe angazhimi i autoriteteve p\u00ebrgjegj\u00ebse p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar situat\u00ebn n\u00eb k\u00ebt\u00eb sektor.<\/span><\/p>\n![\"\"](\"https:\/\/new.togetherforlife.org.al\/wp-content\/uploads\/2021\/03\/MosPagimi2.jpg\")
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